SUPPORT & HELP

How Can We Help You?

Find answers to frequently asked questions or contact our support team.

Need Direct Support?

Our support team is available 7 days a week.

Email Support

Frequently Asked Questions

Does Sedna provide playlists or TV channels?

No. Sedna is a pure media player software application. It does not provide, host, or sell any content or channels. You must bring your own valid Xtream Codes login or M3U playlist from your authorized provider.

How do I add a new playlist?

On the welcome screen or in Playlists & Profiles, tap 'Add New Playlist'. You can either type your Xtream Codes credentials (Server URL, Username, Password), paste an M3U URL, or tap 'Scan with Camera' to auto-detect credentials via on-device OCR.

How does MultiView work?

MultiView allows you to watch up to 4 live streams simultaneously on iPhone, iPad, and Mac. Tap 'MultiView' on the home dashboard, choose your layout (1x1, 2x1, 2x2), and tap any tile to assign a channel. Tap any tile while playing to switch audio focus to that stream.

How do I restore my VIP purchase?

Open Settings in Sedna, tap 'Sedna VIP', and tap 'Restore Purchases' at the bottom of the paywall screen. Apple StoreKit will automatically verify and restore your active entitlement without charging you again.